Before purchasing a document imaging system, one must first step back and evaluate how it fits into the overall planning and development of its business objectives. Document imaging is all about using technology to achieve your business goals. When you flip the switch on a document imaging system, you have turned on one of the most powerful office tools a business can deploy. You can:
Search through millions of documents in less than a second
Improve customer service and answer most questions on the first call
Make better business decisions because you will be armed with better information
Improve employee morale, and
Provide protection for your business in the event of a disaster.
Once you make the decision to go forward and purchase a document imaging system, you will be faced with a number of decisions. As with all decisions, there are a number of pitfalls that you will need to be aware of in order to select the right document imaging system for your organization. Everyone involved in the selection process needs to be aware of the following issues before purchasing a document imaging system.