Document imaging for the IT department is about duplicating electronic documents into the usual paper workflow process. Its goal is to merge an electronic process into a paper-based process and create an improved and more efficient work process.
In order to do this, IT will have to consider the type of documents that are used in the organizations day-to-day process. They also must understand each process to determine if it is a repeatable transaction or an ad hoc business process. For example, processing a customer's order is a repeatable transaction, but processing a 'special order' is not.
A document imaging system should allow IT to leverage existing network connectivity that require user authentication to determine who has access to certain types of documents.
Our document imaging software does this seamlessly because the documents reside in a file folder structure on the server and are treated as an object, the same as any other type of document. If you restrict access to a directory on the server, an end-user will not have access to that group of documents.
With this approach, companies can maintain audit trails to determine who has accessed which documents. The ability to maintain audit trails is particularly important in certain industries such a healthcare.