Gardens, Inc. is the largest perennial plant grower in the world,
with its headquarters in Zeeland, Michigan. We thank Dave Walters,
the president of Walters Gardens, Inc., for allowing us to share
his experience of using our document imaging system.
General Company Background:
The company was founded by Dave's father in 1951 and today Walters
Gardens, Inc. maintains a workforce of more than 360 year-round
employees. Their product line is comprised of nearly 800 varieties
of perennials and they harvest approximately 15 million plants
per year. Currently, they are adding 100 new items to their product
line each year. In 1998, crews set a record by planting 313,000
plants in one day. When asked to what they contribute their success,
Dave is quick to answer: "Quality and Service."
Recovering Office Space:
The company first became computerized in the summer of 1983 and
used a standard paper filing system, filing upwards of 2000 documents
a day. Our document imaging system was installed to eliminate
the excessive filing and storage of paper files. When they first
looked at the system they were contemplating expanding the office
because they were running out of room. The system eliminated enough
files to put four additional workstations in the office with space
left over for further expansion.
Like many people, they were hesitant to throw the paper documents
out when the system was first installed. Instead, after initially
installing the system, they kept the paper in boxes for retrieval,
just in case the system failed and they needed to retrieve the
paper document. According to Dave, "They have not had to
go back in the box to retrieve anything."
According to Dave, when the system was first installed, they employed
three part-time people to file paper and on Fridays everyone pitched
in to get caught up during their busy season. Today, the picture
is quite different. They no longer manually file paper. One employee
works part-time to scan and file their electronic PDF documents
onto their network. According to Dave, "One person accomplishes
all of the filing done twice as fast as it used to take, including
scanning and labeling the documents."
Improved Customer Service:
The system was quickly expanded to encompass customer service
to reduce the workload on their customer service representatives.
In the past, when a customer would call, it would require the
customer service representative to go get the file, call the customer
back, make notes to the file and then return the document for
filing. If the customer called back on the same day, much time
was lost in retrieving the file because it had not been re-filed
yet. "Now there is no reason to hang up and call back,"
according to Dave, " The document is found from their desktop
PC, the customer is serviced immediately, and the document is
back in place on the network as soon as the service representative
closes the file."
A major advantage of our document imaging system is, "There
is no waiting to view the documents. They show up on the monitor
instantaneously. This is important because a customer can change
an order twenty times in their business transactions." Dave
also points out that, "They no longer have the problem of
files being misplaced or lost on someone else's desk. That has
been eliminated with the document imaging system."
Dave Walter's Observations About our Document Imaging
When Dave was asked what he would say about our document imaging
system, he said, "I would recommend the system to anybody.
The learning curve is virtually non-existent. In fact, our main
filing associate was computer illiterate. Now she would never
give it up; she took to it like a duck to water. Nothing was easier
to learn. As for the rest of the office staff, everybody else
loved it right away."
When Dave was asked if he wished to add any comments, he stated,
"The system did not work quite as expected, it worked better!"
Seeing is Believing:
This is just one example of the many satisfied customers of Document
Imaging Solutions, Inc. and the dramatic benefits they are enjoying
from using our document imaging system. We realize there is no
substitute for first-hand experience when evaluating a new technology.
Therefore, to help you to evaluate our system, we have employed
several cutting-edge technologies that will demonstrate our system
and answer many of your questions. We have contracted
with WebEx to enable us to perform an online demonstration of
our software. This demo allows you to experience
our document imaging system in action. In addition, because it
is performed over the Internet, everything can be experienced
in the comfort of your office.
Contact us at (616) 847-5055 to schedule your Software